Effective Date: [07-04-2025]
At Airvest, your privacy matters. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, make a purchase, or contact us for support. By using our website or services, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following personal information:
- Full name
- Contact details (email address, phone number, delivery address)
- Billing and payment information (processed securely via trusted third-party payment gateways)
- Purchase history and product preferences
- Website usage data (via cookies, analytics tools)
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Communicate order updates and respond to queries
- Improve our website and customer service
- Provide personalized product recommendations or marketing (with your consent)
- Comply with legal and regulatory obligations
3. Sharing of Information
We do not sell or rent your personal data to third parties.
We may share your information only with:
- Payment providers and logistics partners to complete your transactions
- Third-party service providers for marketing (e.g., email newsletters) — only with your consent
- Legal authorities if required by law or to protect our rights
4. Data Protection
We take all reasonable steps to secure your personal data through:
- Encrypted payment processing
- Secure servers and firewall protection
- Access controls and user authentication
5. Your Rights
You have the right to:
- Access your personal data
- Request correction or deletion of your information
- Withdraw consent to marketing communications at any time
- Lodge a complaint with the Information Regulator under POPIA
To exercise these rights, email us at: sales@airvesthvac.co.za
6. Cookies and Tracking
We use cookies and tracking tools (like Google Analytics) to enhance your browsing experience and collect anonymized website usage statistics. You may disable cookies via your browser settings, but this may affect website functionality.
7. Marketing Communications
With your consent, we may send you product updates, special offers, and promotions. You can opt-out at any time by clicking the “unsubscribe” link in any email or contacting us directly.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website with an updated “Effective Date.”
9. Contact Us
For questions or requests regarding your personal data or this policy, please contact us at:
Airvest Customer Support
Email: sales@airvesthvac.co.za