Effective Date: [07 | 04 | 2025]
Welcome to Airvest. These Terms and Conditions govern your use of our website, purchases of HVAC products, and interactions with our company. By accessing our website or placing an order, you agree to be bound by these terms.
1. Company Information
Airvest is a registered South African business specializing in the resale of high-quality HVAC products. We partner with licensed importers to ensure compliance with all applicable industry standards.
2. Products and Pricing
- All products are sold subject to availability.
- Prices listed on the website are in South African Rand (ZAR) and include VAT unless otherwise stated.
- We reserve the right to change product pricing or availability without prior notice.
- Bulk discounts may apply as specified at the time of purchase.
3. Orders and Payments
- Orders are only confirmed once full payment has been received.
- Payment options include EFT, credit/debit card, or approved online payment gateways.
- Fraudulent transactions will be reported, and legal action may be taken.
- Airvest reserves the right to refuse or cancel any order at our discretion.
4. Delivery and Shipping
- Delivery times may vary based on location and product availability.
- Shipping costs will be calculated and displayed at checkout.
- Risk passes to the customer upon delivery. Please inspect goods on arrival.
- Delays caused by third-party couriers or unforeseen circumstances are not the responsibility of Airvest.
5. Returns and Refunds
We comply with the Consumer Protection Act. Returns are accepted under the following conditions:
- Returns must be requested within 3 days of receipt.
- Items must be unused, in original packaging, and accompanied by a valid invoice.
- A restocking fee may apply for non-defective returns.
- Custom or special-order items may not be returnable unless faulty.
- Refunds are processed within 10 working days after approval.
6. Warranty and Repairs
- All products are backed by a supplier-direct warranty, the terms of which vary by product.
- Customers must retain a valid proof of purchase and servicing records to claim warranty support.
- Installation and servicing must be performed by a qualified technician.
- Warranty becomes void if the product is tampered with or installed incorrectly.
7. Use of Website
- You may not copy, republish, or commercially exploit any content or intellectual property without written consent.
- You agree not to misuse our website for unlawful purposes including but not limited to hacking, phishing, or transmitting viruses.
8. Limitation of Liability
Airvest is not liable for:
- Any indirect, incidental, or consequential damages
- Installation faults by third-party contractors
- Products damaged due to misuse, negligence, or unauthorized repairs
9. Privacy
All personal data is processed in accordance with our Privacy Policy. We respect your right to privacy under POPIA.
10. Dispute Resolution
Any disputes will be handled in accordance with South African law. Parties agree to first attempt informal resolution before taking legal action.
11. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa. Any legal proceedings will be subject to the jurisdiction of South African courts.
12. Contact Information
For any queries or support, please contact us:
Airvest Support Team
Email: sales@airvesthvac.co.za